Warranty Information

Single/Dual Stations

Primal Performance Series Single & Dual Station strength equipment is covered for full commercial use with our 5 year frame, 1 year on pads, 2 years cables, pulleys and bearings, 3 years on all other parts and 1 year labour warranty from the original date of purchase unless otherwise stated. This warranty covers products against manufacturing defects & breaks for the original purchaser. Improper use, wear and tear is not covered under warranty. Warranty claims are not covered where signs are evident  to claims of malicious damage or misuse.

Racks

Primal Performance Series racks are covered for full commercial use with our 10 year frame, 1 year on wearable parts (cables,pulleys,bearings), 2 years on all other parts warranty (excludes labour) from the original date of purchase unless otherwise stated. This warranty covers products against manufacturing defects & breaks for the original purchaser. Improper use, wear and tear is not covered under warranty. Warranty claims are not covered where signs are evident to claims of malicious damage or misuse.

Bars and Collars

Primal Performance Series bars are covered for full commercial use with our 5 year no break or bend warranty from the original date of purchase unless otherwise stated. This warranty covers products against manufacturing defects & breaks for the original purchaser. Improper use, wear and tear is not covered under warranty. Primal Performance Series collars are covered by our 24 months no break warranty. Warranty is only valid when items are used and maintained correctly as per the following: - CORRECT USE ENTAILS, Weight loading does not exceed the recommended limits. bars are not left loaded with weights. Bars are only used with weight plates. A weightlifting platform is used if using bars on the floor. Bars are not dropped on boxes, benches spotter arms or similar. CORRECT MAINTENANCE ENTAILS, Bars are wiped down with wd40 or similar not alcohol based cleaning fluids and chalk is cleaned from the bar. Bars are annually oiled to prevent rust and to ensure bearing lubrication.

Benches

Primal Performance Series weight benches are covered for full commercial use with our 1 year on pads & upholstery, 2 years on all other parts warranty (excludes labour) from the original date of purchase unless otherwise stated. This warranty covers products against manufacturing defects & breaks for the original purchaser. Improper use, wear and tear is not covered under warranty. Warranty claims are not covered where signs are evident to claims of malicious damage or misuse.

Weights

Primal Performance Series weights are covered for full commercial use by our 5 year no breaks warranty from the original date of purchase unless otherwise stated. This warranty covers products against manufacturing defects & breaks for the original purchaser. Improper use, wear and tear is not covered under warranty. Warranty is only valid when items are used and maintained correctly as per the following: - CORRECT MAINTENANCE/USE ENTAILS, weights are wiped down and chalk is cleaned off after use. Weights are stored in a dry environment, free of moisture. Used on soft or appropriate surfaces. No dropping of dumbbells, weight plates or kettlebells. Stored on appropriate racks.